Text Message (SMS) Program
Last updated: November 5, 2026
Program at a glance
- Business name
- Altech Financial Services Inc., doing business as Altech Insurance Agency
- Program name
- Altech Insurance client texts
- Texts come from
- (360) 517-1991
- What we send
- One-time passcodes (2FA) for client portal sign-in. And, for clients who turn them on: billing and payment reminders, notices about their coverage (such as a policy set to cancel for an unpaid bill), documents and ID cards, and replies from our office to their questions. No marketing, no promotions, no sales messages.
- Who receives messages
- Existing Altech Insurance policyholders only. Passcodes go to clients who ask for one by text at sign-in. Texts about policies go only to clients who turned them on in their client portal, for a number already on their policy, or who told our office yes on a phone call or in person, for the number they gave us.
- Message frequency
- Passcodes: about one per sign-in. Texts about your policies: message frequency varies.
- Cost
- Message and data rates may apply.
- Help
- Reply HELP to any message, or call us at 360-573-3080.
- Opt out
- Reply STOP to any message, or turn texts off in the client portal. You can still verify your identity by email instead, so opting out never locks you out of your policy.
- Privacy Policy
- https://portal.altechinsurance.com/privacy-policy
- Terms of Service
- https://portal.altechinsurance.com/terms
How you opt in, step by step
Consent is collected in our client portal, by our office when you tell us yes on a phone call or in person, or when you text START to our texting line. Every opt-in is an active choice: the text option is never preselected, we never text a passcode unless you ask for one, and texts about your policies stay off until you turn them on yourself or tell us yes. Texts started in the portal go only to a number already recorded on your policy, never to a number typed in by whoever is at the keyboard.
Signing in with your phone number
For clients who do not use email, this is the way in. Choosing the phone option and submitting your number is the opt-in.
A policyholder opens the client portal
An existing Altech Insurance client goes to https://portal.altechinsurance.com/portal and chooses "Use my phone" instead of "Use my email". Email is the default; the phone option is not preselected.
They enter their own mobile number and submit
Submitting the number is the opt-in, and the consent language above appears on the same screen, next to the field. No text is sent to a number not already recorded on a policy: if the number does not match a client file, nothing is sent and no account is created.
We send one passcode
We text a single 6-digit code, valid for 15 minutes, to the on-file number. Entering the code signs the client in and confirms which policy is theirs.
Signing in with your email
Clients who do have an email on file sign in by email, and can still ask for the verification passcode by text.
A policyholder opens the client portal
An existing Altech Insurance client goes to https://portal.altechinsurance.com/portal and enters their email address. We email them a secure sign-in link; there is no password. Nothing is texted at this stage.
They confirm which policy is theirs
After signing in, the client is asked to identify their policy by policy number, or by last name and ZIP code. Before we show any policy information, we verify the person by sending a 6-digit one-time passcode to a contact method already recorded on the policy.
They actively choose how to receive the passcode
The client picks the delivery channel. "Email me a code" is preselected; "Text me a code" is not. SMS is sent only if the client deliberately switches to "Text me a code" and then submits the form. Choosing it is the opt-in. No text is ever sent to a client who does not select it.
We send one passcode
We text a single 6-digit code, valid for 15 minutes, to the mobile number already on file for the policy. The client enters the code to finish verifying and reach their policy documents.
Turning on texts about your policies
Sign-in codes are the only texts a client gets unless they turn on texts about their policies. This is a separate choice, made only by the client: in their own client portal, or by telling our office (see the next section).
A signed-in policyholder opens the Text messages card
After signing in to the client portal, the client sees a Text messages card on their dashboard listing the phone numbers already on their policy, each with a switch, off to start. The consent language shown below sits directly above the switches, with links to our Terms of Service and Privacy Policy.
They turn the switch on for their number
Turning a switch on is the opt-in. Only numbers already on the client's policy are offered; a client cannot type in a new one.
We confirm by text
We immediately send one confirmation text naming Altech Insurance, the kinds of messages, the frequency, the message and data rates notice, and how to get HELP or reply STOP, with our contact card attached so the client can save our number. We record the date, time, number and the exact wording the client agreed to, and note the choice on the client's file.
Turning texts off
The client can turn the switch off at any time in the portal, or reply STOP to any text. Either one stops our texts to the number.
Asking us on a call or in person
A client can also ask our office to text them, or say yes when we ask, on a phone call or in person at our office. Our phone calls are recorded. Staff never turn texts on without the client's own yes.
We ask the question, word for word
Before asking for a yes, the staff member reads the client this script in full, word for word, with their own name and the client's number filled in: "This is [staff member's name] with Altech Insurance Agency. May we text you at [your number] about your policies: billing and payment reminders, notices about your coverage, documents, and replies from our office? Never marketing. Message frequency varies, message and data rates may apply, reply HELP for help or STOP to opt out at any time, and texts are not required to buy insurance."
The client says yes, and we record it
Only the client's own clear yes counts. The staff member records it in our system, which keeps their name, the date and time, the number, and whether the client agreed on a phone call or in person. A number with a STOP reply on file cannot be signed up this way; the client texts START to our number first.
We confirm by text
Before any other message, we send the same confirmation text as the portal: it names Altech Insurance, the kinds of messages, the frequency, the message and data rates notice, and how to get HELP or reply STOP, with our contact card attached. We also note the choice on the client's file.
Turning texts off
The client can reply STOP to any text, or ask our office to stop. Either one stops our texts to the number.
Texting us
A client can also text our texting line, (360) 517-1991, at any time.
A client texts us a question
A client who texts our line gets replies from our office in the same conversation, about what they asked.
Opting back in with START
A client who replied STOP and wants our texts again texts START, UNSTOP or OPTIN to (360) 517-1991. We answer at once with our confirmation message, which names Altech Insurance Agency, the kinds of messages, the frequency, the message and data rates notice, and HELP and STOP, and we record the choice like any other opt-in.
Turning texts off
Reply STOP to any text. HELP gets our contact details.
What the opt-in screen looks like
Because policy information sits behind a sign-in, the screens below reproduce every opt-in point exactly as a policyholder (or, for a spoken yes, our staff) sees it, including the consent language shown at the moment of opt-in. These are images of our interface, not working forms.
Client portal: Sign in
How would you like to sign in?
“Use my email” is selected by default, as shown. The client must actively choose “Use my phone” to be texted anything.
Mobile number
(360) 555-0142Altech Insurance will text you a one-time code, only to the number on your policy. Verification only, never marketing. About 1 message per sign-in. Msg and data rates may apply. Reply STOP to opt out, HELP for help. See our Privacy Policy and Terms of Service.
Text me a codeClient portal: Find your policy
How should we send your code?
“Email me a code” is selected by default, as shown. The client must actively choose “Text me a code” to receive SMS.
Choosing "Text me a code" sends a one-time code from Altech Insurance to the mobile number on your policy. Verification only, never marketing. About 1 message per sign-in. Msg and data rates may apply. Reply STOP to opt out, HELP for help. See our Privacy Policy and Terms of Service.
Send my confirmationClient portal: Your dashboard
Text messages
Turn this on to get texts from Altech Insurance about your policies: billing and payment reminders, notices about your coverage, documents, and replies from our office. Never marketing. Message frequency varies. Msg and data rates may apply. Reply STOP to opt out, HELP for help. Texts are optional and not a condition of buying insurance. See our text message program, Terms and Privacy Policy.
Every switch starts off, as shown. Only numbers already on the client’s policy are listed, and only the client can turn one on.
Our office: recording a client’s spoken yes
Did the client agree to texts?
Record this only when the client told you themselves the agency may text them about their policies. Their number then gets our confirmation text, with HELP and STOP, before anything else.
Ask them: “This is [staff member's name] with Altech Insurance Agency. May we text you at (360) 555-0142 about your policies: billing and payment reminders, notices about your coverage, documents, and replies from our office? Never marketing. Message frequency varies, message and data rates may apply, reply HELP for help or STOP to opt out at any time, and texts are not required to buy insurance.”
How did they tell you?
The client told me they agree to receive texts from the agency at (360) 555-0142.
Record their yesThe button stays off until the box is ticked. Our system records the staff member, the time and how the client agreed, and refuses any number with a STOP reply on file.
Sample messages
Altech Insurance: your verification code is 123456. It expires in 15 minutes. If you did not request this, you can ignore this message.
Altech Insurance: your one-time verification code is 123456. It expires in 15 minutes. Reply HELP for help or STOP to opt out. Msg & data rates may apply.
Altech Insurance Agency: you're signed up for texts about your policies, billing and your conversations with our office. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Save our contact card so our texts show our name, or call us at 360-573-3080.
Altech Insurance Agency: your Progressive auto policy is set to cancel Oct 20 for an unpaid bill. Reply here or call 360-573-3080 and we will help. Already paid? Thank you. Reply STOP to opt out.
Altech Insurance Agency: hi Jane, your new ID cards are in your client portal. Reply here if you need anything else.
Altech Insurance Agency: hi Jane, this is Neil from our office. Here is the auto ID card you asked for on our call. Reply STOP to opt out.
Your privacy
We do not sell or share mobile phone numbers or text-messaging opt-in consent with third parties or affiliates for marketing or promotional purposes. Text messages are delivered through Twilio, a messaging provider processing each message only to deliver it on our behalf.
Full details are in our Privacy Policy and the text messaging section of our Terms of Service.
Questions about these messages? Call us at 360-573-3080 or visit us at 7813 NE 13th Ave, Ste A, Vancouver, WA 98665.
Let’s Get You Covered
Let us know what you’re looking to protect and a local team member will follow up with real options.
A few quick questions, about two minutes. Then finish online or on a call, whichever you prefer.
Start my quoteOr start with:
Prefer to talk? Call 360-573-3080.